Basement Cleanup Contractor Call Checklist

Property and incident details

Property ZIP code and safe access instructions.Approximate time water first appeared.Affected rooms, approximate area and finished or unfinished spaces.Known source or observations, without entering an unsafe area.Repairs already completed or other contractors involved.Photos taken from a safe position, if available.

Questions for the provider

What company will perform the work, and is my ZIP currently served?When can someone actually attend, and are there callout charges?Can you handle the suspected water source and contamination concerns?What does the written scope include and exclude?How are equipment days and monitoring visits charged?How will drying completion be documented?Who authorizes additional work and what is the change process?Will I need a separate plumber, pump contractor or rebuilding contractor?

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Before you sign

Read the company name, scope, pricing basis and payment terms. Ask about any unclear line item. Keep a copy of what you authorize and a contact for follow-up questions.

Need context first? Read how to compare cleanup estimates or the Akron cleanup overview.

A better call starts with the right details

Property and incident details

Questions for the provider

Before you sign